If actual reading of the meter could not be taken, an estimated bill is calculated and sent. The reason for estimation could be any of the following-
Go to the Adani Electricity website https://www.adanielectricity.com and follow these steps-
The easiest and fastest way to access your bill is through website or Adani Mobile App.
For website follow these simple steps:
You can use Adani Electricity Mobile App to access the same service.
Download the app by scanning the QR codes at the bottom of the website.
You can also download the 'Adani Electricity' App from Google Playstore or Apple Appstore.
Or, visit any of our Genius bill pay centres to get a physical copy of the latest bill.
Here is a step-by-step guide to check your electricity bill online:
Units proration is only for the residential category. For the rest of the categories there is single energy charge, irrespective of units slabs. Hence, the units proration does not apply to you.
Adani Electricity bills are calculated based on actual meter readings, which accurately reflect your power consumption. The billing is done using tariff rates approved by MERC (Maharashtra Electricity Regulatory Commission).
When the actual meter reading is not feasible, your bill may be based on estimated consumption. Here are the details of how this estimation works and what happens when the actual reading is taken-
If the meter reading couldn't be taken due to reasons like lock or no access to meter cabin, an estimated bill is generated.
The estimation is based on the higher value between the average consumption of the previous 3 months or the consumption of the same month last year.
Once the actual meter reading is obtained, adjustments are made, and any necessary debit or credit is reflected in the subsequent bill.
For Adani electricity’s residential consumers, prorated slab details are printed on the reverse side of the bill, below the Tariff structure.
Once your meter is connected, you will be given a Customer Account Number based on where you live and nearby Customer Care center. This number determines your Cycle Number and Book Number.
Every month, our Meter Readers will record the readings based on your Cycle Number. These readings are then entered into our billing system, which automatically calculates your bill amount.
You have the option to receive your bill in different ways: you can get it online via email or through our mobile application, or we can print and send it to your billing address. You can choose any or all of these options. For more details, please visit know your bill.
As per Supply code Standard Operating Procedure (SOP) including Power Quality Regulations 2021, issued by MERC, billing shall be on monthly basis, using the number of days in the calendar month to determine consumption slabs. Hence the units are prorated to adjust the appropriate slab benefits.
In order to adjust appropriate slabs, units are prorated based on calendar month days. For September month, base days would be 30 days (as per calendar month days) but if actual billing days are different from the base days – slabs would be adjusted accordingly. So that customer would get appropriate slab benefits. Refer to following example:
Units slabs Calculation method example,
|Unit slabs Calculation method example||Standard unit Slabs||Jan (31 days)||Feb (28 days)||April (30 days)|
|Calendar Month Days||31||28||30|
|eg. Bill days||29||29||29||29|
|For slab calculation-denominator is||30 days||calendar days of the month for which the bill require to be prepared|
As per supply code guidelines – Utility has to take readings for periodic bills on monthly basis with an exception of (+ /- 3 days). Adani electricity ensures that readings are taken as per defined schedule.
Yes. You would get a display of applied slabs on the back side of your bill.
The variation in the amount of bill could be because of the following reasons:
Change in Tariff - Tariff rates are generally revised annually.
Seasonal Variations - An unusual cold or warm weather can significantly alter your electricity use.
New electric appliances usage - If you have recently installed a new major electric appliance - such as air conditioner, refrigerator, washing machine or computer - your usage of electricity may increase.
Defective Electrical appliances - Defective appliances such as air conditioner, refrigerator, washing machine and geyser need to be repaired immediately as they consume more energy than normal.
More people in the house - More people in the house leads to more energy consumption and so a higher bill amount.
Changes in Lifestyle - The lifestyle is influenced by different work shifts, a new baby, illness, retirement, etc. These in turn affect various factors such as the amount of time spent at home, the number of times the door is opened/closed, the setting on the thermostat, time spent in watching TV, lights used, and number of showers, etc. All these result into higher amount of electricity consumption.
It is the cable maintenance cost collected from the customer. Distribution of electricity is carried out through cables and other electrical components. These components need maintenance from time to time. The maintenance cost of this is charged under wheeling charges.
As per the interim order on migration, the consumer has a choice to opt for:
For Changeover to Adani Electricity, Adani Electricity will compulsarily provide the meter to consumer.
After completion of changeover activity at site, your Existing Distribution Licensee (EDL) will send you the final bill wherein your SD refund amount will be visible. The amount of SD refund will depend on the amount of bill generated from the last meter reading to changeover date, as SD amount will be adjusted with bill amount. The refund SD amount can be claimed by giving bank account details same as that of the latest bill from EDL. Consumers can send an email to their respective utility helpdesk or call on the toll free no.
If the final bill is not received, then the consumer can send an email regarding the same at firstname.lastname@example.org or call our toll free no. 19122.
Adani Electricity's generating plant in Dahanu benefits from domestic coal linkages, reducing dependency on imported coal and minimizing the impact of fluctuating prices. Additionally, we have entered into a Power Purchase Agreement (PPA) for 700 MW Hybrid power (solar + non-solar), with power already being supplied. To address increasing prices in the short-term market, we have also entered into Medium-Term Power Purchase agreements. Furthermore, we are in the process of bidding for 1,500 MW power, aiming to reduce dependency on the volatile short-term market and mitigate the impact of Fuel Adjustment Charges (FAC).
The Maharashtra Electricity Regulatory Commission (MERC) approves the FAC based on the submission of the Distribtuion licensees, as per the provisiosn of MYT Regulations; Guidelines issued by MERC from time to time and the Tariff Orders issued by MERC from time to time. The Distribution licensees levy/ refund FAC basis the Order issued by MERC.
As per the MTR Tariff Order approved by MERC, FAC is applicable to all consumer categories for their entire consumption.
You can control your energy consumption by using smart appliances and appliances that have 4 and 5 energy star ratings. Make sure you switch off unused appliances, fans, ACs, lights, etc to save electrcity. To take a survey of your energy consumption habit and to learn how your consumption units are linked to your usage, please visit this resource for guidance and tips. https://www.adanielectricity.com/money-saver
While registering an electricity bill complaint, you must study your electricity consumption of the last 12 months to understand seasonal impacts. In case you still want clarity on your bill, please feel free to call Adani Electricity’s 24-hour toll free number 19122 anytime.
You can also visit Adani Electricity's Virtual Contact Centre
Or e-mail at email@example.com for a quick resolution to your problems.
All our Genius Pay Centers work from 9.00 a.m. to 6.00 p.m. on all days (Monday to Sunday).
However, for a hassle-free bill payment, we encourage you to pay your electricity bill online at Adani Electricity bill payment page.
On the Adani Electricity bill’s first page, you can find your metre number under ‘Your Current Consumption’ section. For more details, please visit know your bill.
To find the consumer account number on Adani Electricity bill, check under your personal details. For more details, please visit know your bill.
At Adani Electricity, It is our constant endeavour to provide customers with world class and convenient services. Here are some initiatives which wil further elevate the experience of our consumer services.
Introduction of Video Contact Center: Consumers can connect with us through video calls from their homes, a first-of-its-kind service in India.
We always value your feedback to drive process improvements and introduce new services.
The consumer can contact us conveniently through various channels given below for any queries or complaints:
Upon settling your most recent bill payment, you will receive a receipt for the same. You can then visit our Kalina office along with the receipt as payment proof. Address: Adani Electricity Mumbai Ltd., City 2 building, 4th floor, CST road, Kalina, near Shaman motors, Santacruz (East), Mumbai-400055.
Alternatively, you can obtain a scanned copy of the cheque by sending a request letter or sending an email on firstname.lastname@example.org.
To change mobile number on your Adani Electricity bill, follow these steps-
Below are our few touch points:
In addition to the above options, you can also contact us through Facebook, Twitter, Linkedin, Instagram and YouTube.
MERC stands for Maharashtra Electricity Regulatory Commission. It was established to promote competition, efficiency and economy in the power sector, and to regulate tariffs of power generation, transmission and distribution, and to protect the interest of the consumers. You may please refer to the website www.mercindia.org.in for further details. You may also visit Adani Electricity Webpage for Relevant regulations and policies by visiting following page https://www.adanielectricity.com/corporate/regulatory
No. They are not Employees of Adani Electricity. They are Licensed Electrical Contractors with Licenses issued by the Public Works Departments.
The installation Test Report is submitted by the Licensed Electrical Contractor (LEC) which certifies that the electrical installation work at the applicant’s premises has been carried out by the Licensed Electrical Contractors in full conformity with the Indian Electricity Rules, 1956 and the conditions of Supply.
As per Standard of Performance framed by MERC, the time period for provision of supply from date of receipt of completed application (including submission of substation space agreement if applicable) & payment of charges are given below :
You have multiple options to pay your electricity bill conveniently. You can choose from various online payment modes, including RTGS/NEFT, - click here-online payment, UPI payment apps, NACH-ENACH, and the Voluntary Deposit Scheme (VDS). If you prefer offline payment methods, you can visit Adani Electricity Bill Payment Centres- Click here- (Genius Pay) or authorized collecting banks to make the payment.
NACH, which stands for National Automated Clearing House, is a platform similar to ECS (Electronic Clearing Service) but with faster settlement time of one day. It offers various benefits such as standardization and digitization of mandates, simplification of processes, cost reduction, and faster activation time.
Once the NACH facility is set up, your bill amount will be debited as per your NACH mandate starting from the next billing cycle.
If your bill amount has exceeded the NACH mandate, a message stating "Your Bill amount has exceeded the NACH mandate" will be mentioned on the bill. In such a case, the entire bill amount must be paid using alternative payment methods. For more information on alternative modes of payment, please click here. To increase the mandate amount, customers can re-apply by submitting a fresh mandate.
Yes, you can make cheque payments against your electricity bill. You would have to issue an account payee cheque, Payable to 'Adani Electricity Ltd'. Please do not forget to mention your Contract Account number and Contact details on backside of Cheque. Also if you want to make payment for multiple account nos., then mention all account nos. with corresponding amount at the back side of the cheque.
To change the bank account, customer will have to again fill the e-NACH form.
If the form has been correctly filled and the documents are in order, the NACH request submitted to Adani Electricity will be processed within 30 working days from the date of request.
Yes. Go to the Adani Electricity website and log in with your CAN (account number). Under Bill Details, click Pay Bill and proceed to make the payment via your credit card.
To change NACH mandate amount, new NACH mandate process has to be followed by visiting E-Nach service page. E-Nach service page.
Customer can discontinue NACH by sending an email on our helpdesk email id: email@example.com. along with signature id proof.
Customer has to submit NACH form duly signed along with copy of cancelled cheque. The form can be submitted at the nearest customer care center alternatively the PDF copy of the form can be emailed on our helpdesk email id: firstname.lastname@example.org
You can apply for online e-NACH by visiting our website under the payment tab or Mobile App. For E-NACH process and related queries, you may click here. https://www.adanielectricity.com/e-nach-registration
There is no upper/lower NACH mandate limit. The mandate can be decided by the customer depending on the monthly average bill amount.
Go to the Adani Electricity website and log in with your CAN (account number). Under Bill Details, click ‘Pay Advance’ and proceed to make payments.
You can go to any Genius Pay kiosks near you and pay your electricity bill. Alternatively, you can also pay your electricity bill online via Adani Electricity’s website or application.
It’s very easy to pay your electricity bill online. You can either do it through Adani Electricity app or Adani Electricity website. Alternatively you may also pay with the quick bill pay option available for non-registered customers. Just enter your Adani Electricity Consumer Account number and pay the bill in a few minutes. To access other services and benefits, you can log in to your Adani Electricity account and pay through Bills & Payments.
The statement is true. Once the Petition is completed and submitted, it is admitted by MERC (Maharashtra Electricity Regulatory Commission). Following this, a Notice is published in prominent newspapers and on the Commission and Utility websites, inviting suggestions and objections from the public. A public hearing is then organized by MERC, where any member of the general public can participate and represent their views on the tariff petition. This process is in accordance with the prevailing MYT (Multi-Year Tariff) Regulations.
The return to be earned by a Utility is provided for in the MYT Regulations issued by MERC from time to time.
As per MYT Regulations, 2019, Generation Business, Transmission Business and Distribution Wires Business are all entitled to earn a maximum of 15.5% Return on Equity invested. Retail Supply Business is entitled to earn a maximum of 17.5% Return on Equity invested.
A Security Deposit request is generated during:-
You can pay the Security Deposit using our online payment options. To do this through our Adani Electricity website, go to https://www.adanielectricity.com/quick-electricity-bill-payment and click on the "Security Deposit" tab.
Another option is to pay the Security Deposit at any of our bill payment kiosks. You can find the kiosk locations by visiting: https://www.adanielectricity.com/help-and-support/our-genius-pay-centers
The Security Deposit amount depends on the time when a request is generated.
As per the MERC Supply Code Guidelines, when you start using the electricity service, the Distribution Licensee needs to collect a Security Deposit from you. This amount is determined based on factors like the type of establishment (Commercial, Industrial, Residential, etc.), the amount of electricity you need (Contract Demand/Sanctioned Load), how much power you use during peak times (Load Factor), how much your power usage varies (Diversity Factor), and the number of working shifts in your establishment.
Here are the Security Deposit rates for different types of establishments when applying for a new connection:
|Installation type||Security Deposit rates per kW||Minimum Security Deposit|
|COMMON DEVELOPER / CHAWL||80||120|
|MEDIA BUS Q||100||150|
|TL Other Site Chowki||100||150|
|TL Other Property Protection||100||150|
|Electric Vehicle Charging Station||100||150|
|Battery Swapping Station||100||150|
So, the Security Deposit amount you need to pay will depend on these factors for your specific type of establishment.
Yes, you can transfer your current Security Deposit (SD) to your new account. In order to get this done, you must provide us with a No Objection Certificate (NOC) from the previously registered customer and an identification document. If you represent a society, builder, or developer, the NOC should be properly stamped on their official letterhead.
If the SD payment proof is produced, then there is no need for NOC.
In a death case, SD can be transferred at the consumer's request.
To receive a refund of your security deposit, you must initiate the closure of your account through either a name change or by surrendering the meter. In the event of a change in ownership, it is essential to request a name change. When closing your account with Adani Electricity, you must furnish your bank details, which can be in the form of either a cancelled cheque or a bank passbook containing the requisite information. Upon submission of these details, Adani Electricity will commence the refund procedure.
According to the Electricity Supply Code and Regulations, all electricity consumers in the state must now keep a Security Deposit with their electricity provider. This deposit should be equal to twice the average of the electricity bills for the past 12 months (from April to March of the previous financial year).
If your existing Security Deposit is not enough based on this requirement, you will be asked to pay an additional Security Deposit.
|A||Monthly average bill amount (April to Mar of preceding financial year)||2500|
|B||Security deposit to be maintained as per MERC SOP regulation (2 * monthly average (A))||5000|
|C||Existing Security Deposit before interest adjustment||1000|
|D||Interest on security deposit||50|
|E||Security deposit available after adjustment of Security Deposit interest (C+D)||1050|
|F||Balance Security Deposit Payable (B- E)||3950|
|G||Due Date for payment of full amount/first instalment amount||Demand date + 30 days|
Security Deposit and Voluntary Deposit are two different types of deposits. The Voluntary Deposit scheme is an option for your regular bill payment convenience where your monthly bill gets adjusted against your voluntary deposit, and you receive interest on the balance amount. Interest on the Voluntary Deposit is credited in your electricity bill, once in a year (in the month of April).
As per the Electricity Supply Code and Standard of Performance of Distribution Licensees, including Power Quality Regulations, 2021, all electricity consumers in the state are now required to maintain a Security Deposit with their electricity distributor, equivalent to twice the average of their 12 months’ bill amount (April to March of the preceding financial year).
You can make all New Connection related payments through any of following ways: