Electric Smiles

A rewards programme designed for our valued consumers

About AEML Electric Smiles - Reward Points Programme

We at Adani are committed to providing seamless service and in that process, we will not leave any stone unturned to bring a smile to our customers. This belief initiated the idea of rewarding our customers and that is how our rewards programme “Electric Smiles” came into existence. We strongly believe that for every disciplined effort, there should be a reward for you, our esteemed consumers.

Key Features:
  • Credit Points: Directly credits the points in your account on any cashless payments made.
  • Bonus Points: Additional bonus points are earned on all payments made within 7 days of bill generation.

To access the Adani Electricity rewards programme, you need to download the Adani Electricity mobile app

  • app store
  • play store

How to Redeem Reward Points

Transactions Frequency Points Credited
  • Log in to the Adani Electricity mobile app and access the "Electric Smiles" rewards programme for the 1st time
  • One time
  • 200
  • On making a cashless payment against the monthly Adani Electricity bill
  • On all eligible transactions
  • 2 points / Rs. 100 of the bill amount paid
  • On paying the bill online
  • On all eligible transactions
  • 1 more point / Rs. 100 of the bill amount - 3 points in all
  • On paying the bill within 7 days of bill generation
  • On all eligible transactions
  • 100% bonus over and above the base points earned
    Online Payment - 6 points in all
    Cashless payment (other than online) - 4 points in all
Illustration: Bill Amount = Rs. 500
  • Scenario 1

    Online Payment made within 7 days of bill generation

    Points Earned

    Bonus Points Added (50% over and above the base points) = 5*1.5 = 7.5

    Bonus Points Added (50% over and above the base points) = 5*1.5 = 7.5 (Rounded Off to 8) (B)

    Bonus Points Added (50% over and above the base points) = 5*1.5 = 7.5

    Key in your 9-digit Adani Electricity Account No. or Registered Mobile No.

     

  • Scenario 2

    Cashless payment made within 7 days of bill generation

    Points earned

    Bonus points - 200 (A)

    Base Points – 500 / 100 = 5

    Bonus Points (50% over and above the base points) = 5*1.5 = 7.5 (Rounded Off to 8) (B)

    Points earned for paying cashless - 2 x 8 = 16 points (C)

    Points earned for paying cashless within 7 days of bill generation - 16 X 2 = 32 (Rounded off to 40) (D)

    Total points earned = (A) + (D) = 200 + 40 = 240

    • Please Note - In case, payment is made using a cashless / online mode post the discount date, Total points earned will be = (A) + (B)

    Scenario 1 = (A)* + (C) = 200 + 30 (24 rounded off to 30) = 230
    Scenario 2 = (A)* + (C) = 200 + 20 (16 rounded off to 20) = 220

    *The login bonus of 200 points is only received once. Hence, the (A) component mentioned in the calculation above shall only be applicable once.

FAQs on AEML Electric Smiles - Reward Points Programme

  • Where can I access the reward points of Electric Smiles earned against my Adani Electricity account?

    The reward points / Electric Smiles can be accessed via the Adani Electricity mobile app. Currently, the programme has only been rolled out on the Android version of the app. The iOS version of the same shall be rolled out soon.

  • How do I earn these reward points?
    • A joining bonus of 200 points is credited to your account, when you access the rewards programme for the 1st time, via the Adani Electricity mobile app.
    • Subsequently, you will earn the points on a monthly basis based on payment amount and mode.
    • The reward points will be credited as under:
      • On making a cashless payment (all payment modes except Cash) 2 Electric Smiles reward points shall be credited per ₹100 of the monthly bill amount.
      • If the above payment has been made online, 3 Electric Smiles reward points shall be credited per ₹100 of the monthly bill amount.
      • If the payment (cashless / online) is made within 7 days of bill generation, a 100% bonus on the above reward points shall be credited. (In case of cashless payment - 4 reward points / ₹100 and in case of online payments - 6 reward points / ₹100)
  • What is the process for the redemption of my reward points?
    • You log in to the Adani Electricity Mobile App and tap on the "Electric Smiles" logo to access your Electric Smiles Account.
    • You select the gift voucher of choice and redeem it using the Electric Smiles reward points (plus the amount payable) available in the account.
    • The purchased gift voucher can be used at the specified brand outlet, online or in person. Please refer to the Terms & Conditions for the selected gift voucher.
  • How will the reward points be redeemed?
    • Let’s assume that your Electric Smiles balance is 800.
    • A gift voucher with a face value of ₹3000 is available for redemption, with a 10% discount. Hence, the discount available is ₹300.
    • You pay ₹2700 using various online modes and the balance of ₹300 (the discount) can be redeemed using the "Electric Smiles".
    • Post redemption, the points balance will be 800 - 300 = 500.
  • Is there any validity for these Electric Smiles reward points that I have earned?
    • Yes. These points are valid for 1 year from the date of issuing.
  • What are the different brand categories for which gift vouchers are available?

    The gift vouchers are available across the following categories:

    • Food & Beverages
    • Apparel
    • Wellness
    • Home Furnishing
    • E-commerce, and many more.

    For more details, please download the Adani Electricity mobile app.

  • Is there any validity for the Gift Vouchers that I have purchased from my Electric Smiles account?
    • Yes. The gift vouchers do have a certain validity.
    • Please refer to the Terms and Conditions mentioned against the purchased Gift Voucher.
  • I have purchased a Gift Voucher from my Electric Smiles account. Where can I find it?
    • Tap on the “Gift Vouchers” section in the drawer menu to access the purchased vouchers.
    • The voucher details will be displayed under this menu.
    • The voucher can be redeemed based on the details provided under the "T&C" tab.
  • Whom can I contact in case I have some queries pertaining to the programme?
    • Once you log in to the Adani Electricity mobile app, tap on the "Electric Smiles" logo, a screen appears showing your points balance.
    • At the bottom of the screen, an option is provided "Report an Issue". Tap on this option and share the issue you are facing.
    • Our team will get back to you at the earliest