We at Adani Electricity are committed to satisfying your needs and meeting your expectations. Making sure that you, our esteemed customer, get only the best service from us is our utmost priority. We believe in providing you with an opportunity to get your billing and metering issues addressed at various levels in the organizational hierarchy.

When to use this service?

• If at any stage, you feel that our service levels are not up to your expectations, or you are not satisfied with the quality of resolution provided, our “Grievance Redressal matrix” would help you redress your queries.
• Write to various levels in the organizational hierarchy beginning from Level 1.

How to use the service?

1. Helpdesk

   Write to our Helpdesk at helpdesk.mumbaielectricity@adani.com You will receive a response from Adani Electricity Mumbai Limited (AEML) within 3 working days.

2. Head – Customer Service

   If this also leaves you dissatisfied, please contact Head - Customer Service for a fair and speedy resolution. He can be reached at CSHead.Mumbaielectricity@adani.com
   You will receive a response from the Customer Service head within 5 working days.

3. Internal Grievance Redressal (IGR)

   You are required to approach your nearest Customer Care Centre [as mentioned on your energy bill].
   A duty filled form, available at the respective CCC, should be filled and submitted.
   A hearing is held with relevant authorities from Adani Electricity Mumbai Limited (AEML) to address the complaint and provide suitable resolution.
   Alternatively you may write to our Internal Grievance Redressal attaching the duly filled forms.
   Email: IGR.MumbaiElectricity@adani.com

4. Consumer Grievance Redressal Forum (CGRF)

   If you are not satisfied with the resolution provided at the Internal Grievance Redressal Forum, you can approach higher body known as "Consumer Grievance Redressal Forum"
   
   The office of the forum is located at:
   Adani Electricity,
   1st Floor, Devidas Lane, Off. S.V. Road,
   Near Devidas Lane Telephone Exchange,
   Borivali (West), MUMBAI 400 103.
   Tel: 91 - 22 – 30094247
   Email: Consumerforum.Mumbaielectricity@adani.com
   Website : cgrf.adanielectricity.com
   Office Hours: 9.30 a.m. to 5.00 p.m.

5. Electricity Ombudsman

   In case your grievance is not redressed to your satisfaction by the first two forums, you may make a representation for redressal of your grievance to the Electricity Ombudsman within 2 months from the date of the order of the Forum
   The representation is to be made in the Form specified and set out in Schedule B attached.
   The address of the Ombudsman is as follows:
   606, 'KESHAVA', Bandra Kurla Complex
   Bandra East, Mumbai - 400 051
   Tel /Telefax: +91 22 2659 2965
   
   Forms for - IGR / CGRF / Electricity Ombudsman

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Milind Kadam

Adani Electricity Mumbai Limited
Devidas Lane, Off SVP Road,
Near Devidas Lane, Telephone Exchange,
Borivali (W), Mumbai – 400103
Maharashtra, India.

Phone: +91 - 22 – 30099999

Email: grievance.officer@adani.com

Time: Mon to Sat (10:00 to 17:00)