We at Adani Electricity are committed to satisfying your needs and meeting your expectations. Making sure that you, our esteemed customer, get only the best service from us is our utmost priority. We believe in providing you with an opportunity to get your billing and metering issues addressed at various levels in the organizational hierarchy.
When to use this service?
- If at any stage, you feel that our service levels are not up to your expectations, or you are not satisfied with the quality of resolution provided, our “Grievance Redressal matrix” would help you redress your queries.
- Write to various levels in the organizational hierarchy beginning from Level 1.
How to use the service?
Head – Customer Service
If this also leaves you dissatisfied, please contact Head - Customer Service for a fair and speedy resolution. He can be reached at CSHead.Mumbaielectricity@adani.com
You will receive a response from the Customer Service head within 5 working days
Internal Grievance Redressal (IGR)
You are required to approach your nearest Customer Care Centre [as mentioned on your energy bill].
A duty filled form, available at the respective CCC, should be filled and submitted.
A hearing is held with relevant authorities from Adani Electricity Mumbai Limited (AEML) to address the complaint and provide suitable resolution.
Alternatively you may write to our Internal Grievance Redressal attaching the duly filled forms.
Consumer Grievance Redressal Forum (CGRF)
If you are not satisfied with the resolution provided at the Internal Grievance Redressal Forum, you can approach higher body known as "Consumer Grievance Redressal Forum"
The office of the forum is located at:
1st Floor, Devidas Lane, Off. S.V. Road,
Near Devidas Lane Telephone Exchange,
Borivali (West), MUMBAI 400 103.
Tel: +91 - 22 - 50745004
Website : cgrf.adanielectricity.com
Office Hours: 10.30 a.m. to 4.30 p.m.
In case your grievance is not redressed to your satisfaction by the first two forums, you may make a representation for redressal of your grievance to the Electricity Ombudsman within 2 months from the date of the order of the Forum
The representation is to be made in the Form specified and set out in Schedule B attached.
The address of the Ombudsman is as follows:
606, 'KESHAVA', Bandra Kurla Complex
Bandra East, Mumbai - 400 051
Tel /Telefax: +91 22 2659 2965
Forms for - IGR / CGRF / Electricity Ombudsman
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Milind Kadam
Adani Electricity Mumbai Limited
Devidas Lane, Off SVP Road,
Near Devidas Lane, Telephone Exchange,
Borivali (W), Mumbai – 400103
Phone: +91 - 22 – 50549999
Time: Mon to Sat (10:00 to 17:00)
We are thankful to you for registering your complaints with us. It would provide us with the reason to improve our service delivery to your satisfaction level.
If you are interested in knowing the status of your complaint, please click here to reach your complaint tracker.