Quickly register the following complaints:

High Consumption

If large and erratic variations are observed in your consumption.

Stopped Meter

If meter is not recording consumption despite usage of energy (i.e. stopped).

Correction in Name & Addresse

You can request for correction in name and address along with necessary supporting documents.

Request for Disconnection of Electricity Supply

Customers can request for disconnection of their electric supply (only after clearing all the dues pending on their meter) if their premises is going to remain vacant for a substantial time.

Refund of Security Deposit

After disconnection of supply on request, customers can request for a refund of the security deposit paid by them. However, customers have to clear all their dues up to the date of meter disconnection. The request for refund should be accompanied with the original receipt of Security deposit for which refund is to be claimed.

Other bill related complaints

Details needed for registering complaints

• Customer number mentioned in your bill
• Telephone No.(s)

How can I register my complaints?

For billing complaints you can also reach us through

• Our IVR telephone number 19122 (Multilingual).
• Through letter addressed to Division head (Business) of the respective division.
• Through personal visit to respective Divisional Customer Care Centre.

If you have complaints regarding either or all of the followings:

• No supply
• Telephone No.(s)
• Electric Shock
• Fire due to short circuit
• Fuse blown
• Voltage fluctuations
• Others supply related

Kindly Register your complaint

• On our IVR telephone number 19122(Multilingual) OR
• At the nearest Receiving Station.

And please don’t forget to provide the following details:

IVR No. /Customer Number mentioned in your Bill/Meter No.

Telephone No.(s)

Address and Nearest Landmark.

Nature of complaint (as enlisted above)

We are thankful to you for registering your complaints with us. It would provide us with the reason to improve our service delivery to your satisfaction level.

If you are interested in knowing the status of your complaint, please click here  to reach your complaint tracker.

We at Adani Electricity are committed to satisfying your needs and meeting your expectations. Making sure that you, our esteemed customer, get only the best service from us is our utmost priority. We believe in providing you with an opportunity to get your billing and metering issues addressed at various levels in the organizational hierarchy.

The Office of the Forum is located at-

When to use this service?

• If at any stage, you feel that our service levels are not up to your expectations, or you are not satisfied with the quality of resolution provided, our “Grievance Redressal matrix” would help you redress your queries.
• Write to various levels in the organizational hierarchy beginning from Level 1- our Helpdesk, viz. helpdesk.mumbaielectricity@adani.com to Level 4 - Head – Customer Service.

How to use the service?

1. Helpdesk

   Write to our Helpdesk at helpdesk.mumbaielectricity@adani.com You will receive a response from Adani Electricity Mumbai Limited (AEML) within 3 working days.

2. Customer Care Center Officer

   If you are not satisfied with the resolution provided at our helpdesk, kindly write to our Customer Service officer at CCC.Mumbaielectricity@adani.com
   You will receive a response from our customer service officer within 3 working days.

3. Customer Care Centre Head

   Still not satisfied? Our truest intention is to provide the best possible solution for you. Please write to our Customer Care Centre Head at CCCHead.Mumbaielectricity@adani.com
   You will receive a response from our Customer Care Centre Head within 5 working days.

4. Head – Customer Service

   If this also leaves you dissatisfied, please contact Head - Customer Service for a fair and speedy resolution. He can be reached at CSHead.Mumbaielectricity@adani.com
   You will receive a response from the Customer Service head within 5 working days.

5. Internal Grievance Redressal (IGR)

   You are required to approach your nearest Customer Care Centre [as mentioned on your energy bill].
   A duty filled form, available at the respective CCC, should be filled and submitted.
   A hearing is held with relevant authorities from Adani Electricity Mumbai Limited (AEML) to address the complaint and provide suitable resolution.

6. Consumer Grievance Redressal Forum (CGRF)

   If you are not satisfied with the resolution provided at the Internal Grievance Redressal Forum, you can approach higher body known as "Consumer Grievance Redressal Forum"
   
   The office of the forum is located at:
   Adani Electricity,
   1st Floor, Devidas Lane, Off. S.V. Road,
   Near Devidas Lane Telephone Exchange,
   Borivali (West), MUMBAI 400 103.
   Tel: 91 - 22 – 30094247
   Email: Consumerforum.Mumbaielectricity@adani.com
   Website : cgrf.adanielectricity.com
   Office Hours: 9.30 a.m. to 5.00 p.m.

7. Electricity Ombudsman

   In case your grievance is not redressed to your satisfaction by the first two forums, you may make a representation for redressal of your grievance to the Electricity Ombudsman within 2 months from the date of the order of the Forum
   The representation is to be made in the Form specified and set out in Schedule B attached.
   The address of the Ombudsman is as follows:
   606, 'KESHAVA', Bandra Kurla Complex
   Bandra East, Mumbai - 400 051
   Tel /Telefax: +91 22 2659 2965

Forum for Redressal of Consumer Grievance

Adani Electricity,
1st Floor, Devidas Lane, Off. S.V. Road,
Near Devidas Lane Telephone Exchange,
Borivali (West), MUMBAI 400 103.
Tel: 91 - 22 – 30094247

Email: Consumerforum.Mumbaielectricity@adani.com

Website : cgrf.adanielectricity.com

Office Hours: 9.30 a.m. to 5.00 p.m.