About Consumer Grievances Redressal Forum
Objective -AEML as a Distribution Licensee has established Forum in accordance with MERC (CGRF & EO) Regulations,2020 with the objectives to protect interest of consumers, to aware consumers of their rights, to accelerate grievance redressal process, ensuring of remedial mechanism to consumers in the event of failure or delay in redressal of complaints on the part of Distribution Licensee.
Assistance by Forum - Consumer may approach CGRF in the event of non-admission of grievance/ unsatisfactorily resolved grievance/grievance closure without consumer’s consent/direct/or non-redressal of grievance within resolution time by complaint resolution handling system (ICRS) of Distribution Licensee.
The Forum for Redressal of Consumer Grievances was established as per MERC Regulations on 1st March, 2004.
New address of The office of the Consumer Grievance Redressal Forum is :
Adani Electricity Mumbai Limited,
Devidas Lane, Off. S.V. Road,
Near Devidas Lane Telephone Exchange,
Borivali (West), MUMBAI 400 103.
Tel: 91 - 22 – 50745004
Office Hours: 10.30 a.m. to 4.00 p.m.
(Holiday on : 2nd and 4th Saturday and all Sundays and other specific Bank Holidays)