Follow our electricity complaint escalation matrix if you are dissatisfied with the solution provided
We at Adani Electricity are committed to servicing all your requirements and meeting your expectations. In order to ensure that you, our esteemed customer, get only the best service from us is our utmost priority. We believe in providing you with an opportunity to get your billing and metering issues addressed at various levels in the organizational hierarchy.
Write to various levels in the organizational hierarchy beginning from Level 1.
1. Helpdesk
Write to our Helpdesk at helpdesk.mumbaielectricity@adani.comResponse time from Adani Electricity Mumbai Limited (AEML) - 3 working days
2. Head - Customer Service
If your issue remains unsolved to your satisfaction, please contact Head - Customer Service for a fair and speedy resolution. He can be reached at CSHead.Mumbaielectricity@adani.com
Response time from Adani Electricity Mumbai Limited (AEML) - 5 working days
3. Consumer Grievance Redressal Forum (CGRF) for electricity complaints
If you are not satisfied with the resolution provided at the Internal Grievance Redressal Forum, you can approach higher body known as "Consumer Grievance Redressal Forum"
The office of the forum is located at:
Adani Electricity,4. Electricity Ombudsman
In case your grievance is not redressed to your satisfaction by the first two forums, you may make a representation for redressal of your grievance to the Electricity Ombudsman within 2 months from the date of the order of the Forum.
The representation is to be made in the Form specified and set out in Schedule B attached.
The address of the Ombudsman is as follows:
107,108 Arcadia, NCPA MargFor Grievances for unresolved / unsatisfied resolution / unredressed within resolution period / closure without consent , be addressed and escalated to Consumer Grievance Redressal Forum (CGRF) with duly filling and signed SCHEDULED A FORM (available on portal)
For Complaint registration of ICRS/CGRF & Complaint Handling Procedure: https://www.adanielectricity.com/MyAccount
Office Hours: 10.30 a.m. to 4.00 p.m.
(Holiday on : 2nd and 4th Saturday and all Sundays and other specific Bank Holidays)
For Grievances for unresolved / unsatisfied resolution / unredressed within resolution period / closure without consent , be addressed and escalated to Consumer Grievance Redressal Forum (CGRF) with duly filling and signed SCHEDULED A FORM (available on portal)
For Complaint registration of ICRS/CGRF & Complaint Handling Procedure: https://www.adanielectricity.com/MyAccount
Office Hours: 10.30 a.m. to 4.00 p.m.
(Holiday on : 2nd and 4th Saturday and all Sundays and other specific Bank Holidays)
You can register the following electricity bill or meter related complaints:
High Consumption - If large and erratic variations are observed in your consumption.
Stopped Meter - If the meter is not recording consumption despite usage of energy (i.e. stopped).
Correction in Name & Address - You can request for correction in name and address along with necessary supporting documents.
Request for Disconnection of Electricity Supply - Customers can request for disconnection of their electric supply (only after clearing all the dues pending on their meter) if their premises are going to remain vacant for a substantial time.
Refund of Security Deposit - After disconnection of supply on request, customers can request for a refund of the security deposit paid by them. However, customers must clear all their dues up to the date of meter disconnection. The request for refund should be accompanied with the original receipt of Security deposit for which refund is to be claimed.
Other electricity bill related complaints
For billing complaints, you can also reach us through
You can also contact our Corporate Office located at:
Adani Electricity,For any of the supply related complaints regarding any one or all of the following issues:
Kindly call our toll-free no. 19122.
You can also contact our Corporate Office located at:
Adani Electricity,We are thankful to you for registering your complaints with us. It would provide us with an opportunity to improve our service delivery to meet your satisfaction level.
If you are interested in knowing the status of your complaint, please click here to reach your complaint tracker.