Information Related to New Division/ Billing Cycle
Frequently Asked Questions- New AEML Divisions and Changes in Billing Cycle as applicable
Ans: To serve you better we have reorganized billing cycles over 7 Divisions with effect from March-21 bill month. Some of the customer accounts may be reorganized while others remain in the same billing Since your account has been reorganized in new billing cycle, new cycle no. appears in your bill.
Ans: In few cases where billing is done for < 28 days or where billing is done for > 32 days, proration in slabs is effected so that you will get applicable slab benefits. It will not impact your tariff however bill amount may vary basis number of days you have been billed.
Since the cycle change is effected only for this month the billing slabs are apportioned as per billing days. For example, if your bill is for 33 days, existing billing slabs are prorated accordingly, to adjust the slab benefits. Refer following table as an example:
|Units' slabs Calculation||Existing slabs|
|e. g. Bill days||28 to 32 days||33|
|Existing slabs||Revised slabs for 33 days|
|1st slab (0 to 100)||100||110|
|2nd slab (101 to 300)||200||220|
|3rd slab (301 to 500)||200||220|
|4th slab > 500||> 500||550|
Ans: To serve our esteemed customers in the most efficient way, we have regrouped our divisional activities. To cater to your needs with respect to queries/ request and complaint handling, earlier 5 divisions are now restructured to 7 divisions thereby ensuring faster response to your needs. Hence the new division name if applicable for your account, is printed on your bill.
Ans: The current changes in billing days are for Mar-21 bill month only.
Ans: No, once reorganized, your cycle number remains the same each month
Ans: the new cycle no. printed on your bill will continue in future bills.
Ans: Your payment discount date and due date will change as per the new cycle’s discount and due date. In case your cycle has not changed, your NACH will continue as per earlier schedule.
Ans: We have ensured that the least number of consumers undergo billing cycle change, to the extent required to regroup customers from 5 divisions to 7 divisions.
Ans: Meter reading date is dependent on cycle no. However tentative meter reading for subsequent billing month is always printed on your bill.
For any queries related to your billing you can reach us at firstname.lastname@example.org or call us at 19122.