Change in Tariff - Tariff rates are generally revised annually.
Seasonal Variations - An unusual cold or warm weather can significantly alter your electricity use.
New electric appliances usage - If you have recently installed a new major electric appliance - such as air conditioner, refrigerator, washing machine or computer - your usage of electricity may increase.
Defective Electrical appliances - Defective appliances such as air conditioner, refrigerator, washing machine and geyser need to be repaired immediately as they consume more energy than normal.
More people in the house - More people in the house leads to more energy consumption and so a higher bill amount.
Changes in Lifestyle - The lifestyle is influenced by different work shifts, a new baby, illness, retirement, etc. These in turn affect various factors such as the amount of time spent at home, the number of times the door is opened/closed, the setting on the thermostat, time spent in watching TV, lights used, and number of showers, etc. All these result into higher amount of electricity consumption.
You can pay your electricity bill through offline payment modes such as:
Also, if you want to enjoy convenience and rewards at the same time then you can opt for the following online payment options:
Yes! You would have to issue an account payee cheque,
Payable to 'Adani Electricity Ltd'. Please do not forget to mention your Contract Account number with it for e.g. 'Adani Electricity Ltd'. A/C no. xxxxxxxxx.
All our bill payment centres work from 8.00 a.m. to 7.00 p.m. on weekdays (Monday to Saturday),
whereas collection centres are open up to 7.30 p.m.
Whenever a cheque gets dishonoured, intimation is sent to you by the Cash Department.
Steps to collect the dishonoured cheque:
Obtain a duplicate bill from Customer centre of the respective division.
Make the payment at the bill payment centre for the outstanding amount.Carry the receipt to the cash department and collect the dishonoured cheque. Alternatively, you can call our 24-hr toll-free call center and place a request for sending the dishonoured cheque to your registered billing address
NACH stands for National Automated Clearing House and is a similar facility/platform as ECS only with a faster settlement time of just one day. The various facilities offered by NACH include standardization and digitization of mandates, overall simplification, reduction of operational cost, and minimization of activation time. Existing ECS mandates will now be moved to the NACH platform, in partnership with the participating banks.
For NACH Request :
Customer has to submit his / her duly filled up and signed NACH form at Customer Care Centre along with (Copy of NACH is form is available on our Website)
Note: Make sure the customer pay his/her last outstanding bill otherwise the request will not be processed.
Duly filled up and signed NACH form at Customer Care Center along with
Note: The customer has to pay his/her last outstanding bill otherwise the request cannot be processed.
No, consumer's having active ECS service have been migrated to NACH, hence your bill payments will not be affected.
This migration is applicable to all the entities.
If the form has been correctly filled and the documents are in order, the NACH request will be processed within 30 working days from the date of request. It would be active from the next subsequent bill.
No, unlike ECS, NACH does not require the customer to visit his/her individual bank to approve his/her ECS mandate. The NACH request is processed centrally by National Payment Corporation of India, NPCI.
Customer can change the mandate amount by filling up another NACH form by selecting "Modify" option.
The NACH would be active from the subsequent bill. Hence your account will be billed from the subsequent bill.
No. The NACH service is free of cost.
You have the option to indicate the upper limit for your mandate. If in any month your electricity bill amount exceeds the mandate amount the bill amount will not be debited to your bank account. In such cases a message" Bill exceeds Mandate" will be printed on your bill and you will have to pay the bill in the normal manner at our collection centre /other payment modes.
There is no upper / lower limit.
Customer can withdraw from NACH mode of payment by giving an advance notice of 4 weeks to your Customer Care Centre to avoid return charges of INR 250.
Generation Business, Transmission Business and Distribution Wires Business is entitled to earn 15.5% return on the equity (RoE) at the beginning of the Year and 15.5% return on the 50% of the Equity added during the year.
Retail Supply Business is entitled to earn 17.5% return on the Equity (RoE) at the beginning of the Year and 17.5% return on the 50% of the Equity added during the year.
Review can be made to MERC and appeal can be made to Appellate Tribunal for Electricity (ATE) and further to Supreme Court (SC).
Yes. MERC MYT Regulations, 2015 speaks about the sharing methodology on account of Controllable Factors and Uncontrollable Factors.
2/3rd of gains on account of Controllable Factors will be passed on to customers as rebate in Tariff and balance shall be retained by the Generating Company or Licensee.
1/3rd of loss on account of Controllable Factors will be passed on to customers as additional charge in Tariff and balance shall be absorbed by the Generating Company or Licensee.
Gains on account of Uncontrollable factors will be passed on to the customers entirely.
Controllable Factors - Operation & Maintenance expenses, Technical and commercial losses, Interest and Finance charges, and Performance parameters.
Uncontrollable Factors - Sales, Power Purchase Cost, Change in Law, Force Majeure events, etc.
There are 4 utilities operating in Maharashtra as a "Distribution Licensee":
(i) Adani Electricity
(ii) Tata Power Company Limited (TPCL)
(iii) Brihanmumbai Electric Supply and Transport Undertaking (BEST)
(iv) Maharashtra State Electricity Distribution Company Limited (MSEDCL)
Anybody coming to know of a power theft can contact our 24 x 7 Power Helpline 19122 and inform. Please inform your Customer Account No. and Contact no. while informing it and do not forget to obtain complaint registration no. from the official attending to you on your call.
Adani Electricity has adopted the most advanced technology to improve the efficiency of its well laid distribution network and enhance the quality and reliability of power supply to end consumers.
Similarly, Company has introduced a basket of numerous service levels, which are also advanced technology based, to save most precious time and money of consumers.
No. They are not Employees of Adani Electricity. They are Licensed Electrical Contractors with License issued by Public Works Departments.
Yes. The contact numbers and addresses of Adani Electricity registered LEC's are available at our CCC/ New Connection Department, as well as our website https://www.adanielectricity.com
The installation Test Report is Issued by the licensed Electrical Contractor (LEC) which certifies that the electrical installation work at the applicants
premises has been carried out by the Licensed Electrical Contractors in full conformity with the Indian Electricity Rules,1956 and the conditions of Supply.
For EODB customers, the physical requirement of 'Test Report' is now eliminated and replaced by an online self declaration, during submission of online
application as per MERC Practice Direction dated 25-Mar-2019.
Other customers are required to enter the Test report number in the online application form.
MERC stands for Maharashtra Electricity Regulatory Commission. It was established to promote competition, efficiency and economy in power sector. And to regulate tariffs of power generation, transmission and distribution, and to protect the interest of the consumers. You may please refer website www.mercindia.org.in for further details. You may also visit Adani Electricity Webpage for Relevant regulations and policies by visiting following page https://www.adanielectricity.com/corporate/regulatory
You can apply for refund of credit balance in your VDS account to EDL.
Before making change over application, latest generated bill of EDL needs to be paid, and a copy of the same needs to be submitted along with the application to the NDL. Additionally, on the day of changeover your meter reading will be taken jointly by EDL & NDL. You can remain present if you desire so. This meter reading shall be the final meter reading of the EDL and opening meter reading of the NDL, irrespective of the choice of the meter. A final bill will be raise by EDL based on this final meter reading. This payment has to be made to EDL.
High end consumers based on their paying capacity can afford to pay more for the high power usage; whereas, the low end consumers, in line with their low paying capacity can not afford to pay even the cost of supply.
We are there for you 24 hours, 365 days a year. Just choose any of the option for any kind of assistance you seek from us.
As per “Supply code SOP including Power Quality Regulations 2021” issued by MERC, billing shall be factored on Monthly basis (calendar month’s days as base days ) to arrive at proper consumption slabs. Hence the units are prorated to adjust the appropriate slab benefits.
In order to adjust appropriate slabs, units are prorated based on calendar month days. For September month, base days would be 30 days (as per calendar month days) but if actual billing days are different from the base days – slabs would be adjusted accordingly. So that customer would get appropriate slab benefits.Refer to following example:
|Units slabs Calculation method example||Standard Slabs||Oct( 31 days )||Feb ( 28 days )||Sept ( 30days )|
As per supply code guidelines – Utility has to take readings for periodic bills on monthly basis with an exception of (+ /- 3 days). AMEL ensures that readings are taken as per defined schedule.
Yes. You would get display of applied slabs on the reverse side of your bill.
Since this is other than Residential category, for the rest of the categories there is single energy charge, irrespective of units slabs. Hence, this proration scenario is not relevant.
No., proration is a method to adjust the appropriate slabs.
e.g. of Table :