Electric Smiles

We believe that for every disciplined effort, there should be a reward.

The power of service is what we are committed to and in that process, we will not leave any stone unturned to satisfy our customers. This belief initiated the idea of rewarding our customers and that is how Electric Smiles came into existence.

 

Key Features:

  • Credit Points: Directly credits the points in your account on any cashless payments made
  • Bonus Points : Additional bonus points earned on all payments made within 7 days of bill generation

 

To access the rewards program, you need to download the Adani Electricity mobile app

Transactions Frequency Points Credited
Log in to the Adani Electricity mobile app and access the "Electric Smiles" rewards programme for the 1st time One time 200
On making a cashless payment against the monthly Adani Electricity bill On all eligible transactions 2 points / Rs. 100 of the bill amount paid
On paying the bill online On all eligible transactions 1 more point / Rs. 100 of the bill amount - 3 points in all
On paying the bill within 7 days of bill generation On all eligible transactions 100% bunus over and above the base points earned
Online Payment - 6 points in all
Cashless payment (other than online) - 4 points in all
Illustration:
Bill amount = Rs. 500
Scenario 1 - Online payment made within 7 days of bill generation
Points earned:
Bonus points - 200 (A)
Points earned for paying online - 3 x 5 = 15 points (B)
Points earned for paying online within 7 days of bill generation - 15 X 2 = 30 (C)
Total points earned = (A) + (C) = 200 + 30 = 230

Scenario 2 - Cashless payment made within 7 days of bill generation
Points earned:
Bonus points - 200 (A)
Points earned for paying online - 2 x 5 = 10 points (B)
Points earned for paying online within 7 days of bill generation - 10 X 2 = 20 (C)
Total points earned = (A) + (C) = 200 + 20 = 220

Please Note - In case, payment is made using a cashless / online mode post the discount date,
Total points earned will be = (A) + (B)
Scenario 1 = 215 electric smiles
Scenario 2 = 210 electric smiles
The reward points / Electric Smiles can be accessed via the Adani Electricity mobile app. Currently, the programme has only been rolled on on the Android version of the app. The iOS version of the same shall be rolled out soon.
  • A joining bonus of 200 points is being credited to your account, when you access the rewards program for the 1st time, via the Adani Electricity mobile app.
  • Subsequently, you will earn the points on a monthly basis based on payment amount and mode.
  • The points will be credited as under:
    • On making a cashless payment (all payment modes except Cash) 2 Electric Smiles shall be credited per Rs. 100 of the monthly bill amount.
    • If the above payment has been made online, 3 Electric Smiles shall be credited per Rs. 100 of the monthly bill amount.
    • If the payment (cashless / online) is made within 7 days of bill generation, a 100% bonus on the above points shall be credited. (In case of cashless payment - 4 points / Rs. 100 and in case of online payments - 6 points / Rs. 100)
 
  • You log in to the Adani Electricity Mobile App, and tap on the "Electric Smiles" logo to your accesses the Electric Smiles Account.
  • You select the gift voucher of choice and redeem it using the Electric Smiles / reward points (plus the amount payable) available in the account
  • The purchased gift voucher can be used at the particular brand outlet, online / in person, as the case maybe. Refer the TnC's for the particular gift voucher.
 
  • Suppose, your Electric Smiles balance is 800.
  • A gift voucher with a face value of Rs. 3000 is available for redemption, with a 10% discount. Hence, the discount available is Rs. 300.
  • You pay Rs. 2700 using various online modes and the balance Rs. 300 (the discount) can be redeemed using the "Electric Smiles"
  • Post redemption, the points balance will be 800 - 300 = 500.
 
  • Yes. These points are valid for 1 year from the date of issue
 
  • Food & Beverages
  • Apparel
  • Wellness
  • Home Furnishing
  • E-commerce etc.

For more details, please download the Adani Electricity mobile app.

 
Is there any validity for Gift Vouchers I have purchased from my Electric Smiles account?
  • Yes. The gift vouchers do have a certain validity
  • Please refer the Terms and Conditions mentioned against the purchased Gift Voucher
I have purchased a Gift Voucher from my Electric Smiles account. Where can I find it?
  • Tap on the “Gift Vouchers” section in the drawer menu to access the purchased vouchers.
  • The voucher details will be displayed under this menu
  • Voucher can be redeemed based on the details provided under the "T&C" tab.
  • Once you log in to the Adani Electricity mobile app, tap on the "Electric Smiles" logo, a screen appears showing your points balance.
  • At the bottom of the screen an option is provided "Report An Issue". Tap on this option and share the issue you are facing.
  • Our team will get back to you at the earliest