Frequently Asked Questions about Adani Electricity Bill
It’s very easy to pay your electricity bill online. You can either do it through Adani Electricity app or Adani Electricity website. If you only want to pay the bill, then you can do it through our Quick Bill Payment option. Just enter your Adani Electricity Consumer Account number and pay the bill in a few minutes. To access other services and benefits, you can log in to your Adani Electricity account and pay through Bills & Payments.
Do not worry. Reach out to us and we'll help you. You can use one of our easy options to register your billing complaint.
In absence of actual reading, the units’ consumption is charged on the basis of estimation, based on the previous 3 months’ average. This bill is called an estimated bill. The message regarding the same gets printed under the “Important Messages” section of the estimated bill.
An Estimated bill is calculated on an average of the past 3 months:
a. Per day estimated units = (Sum of consumption of Jan + Feb + Mar) / No. of billing days of these 3 months
b. Estimated units for month of April would be = Per day units (a) * No. of billing days of April
Due to Covid-19 precautionary directives given by MERC, our Customer Care Centres /Bill Payment Centres/Meter Reading/Bill Distribution / Meter testing etc which require human interface had to be closed & only critical services like power supply restoration were in operation for your convenience. Due to this pandemic situation, reading for this lockdown period could not be taken and bills were charged on an estimation basis as per directives. However, we had taken utmost effort to take the readings wherever possible.
You can make part payments via adanielectricity.com or Adani Electricity Mobile App. You can also opt for credit card based EMIs via Billdesk gateway on Adanielectricity.com and Adani Electricity Mobile App.
The amended bill is sent, once the correct reading is obtained and the necessary corrections have been made in the Bill.
An amended bill is essentially a corrected Bill that is sent to the customer post making necessary changes by comparing the previously recorded meter reading with the presently captured meter reading, calculating the billing as the difference of two actual readings.
The amended bill is sent, once the correct reading is obtained and the necessary corrections have been made in the Bill.
Yes, an amended bill is generated based on the actual meter reading obtained.
Consolidated Amended Bill is an amendment procedure in which, units billed at different slabs for various successive months are consolidated & spread over the said months by applying slab rate.
If Readings are estimated in the earlier month and if actual reading is obtained in the current month, a consolidated amendment bill is raised. Based on the current actual reading, earlier units are prorated, and readings get revised to adjust slab benefit. This essentially means that the total actual consumption is spread across the estimation period for uniform distribution, so that all the consumption is not recorded in one bill, hitting the highest consumption slab and overall higher cost to the user.
Revised Bill is the difference between the Estimated & the Amended Bill. The following is an illustration for reference:
Old Unit= Estimated (average of past 3 months)
Revised unit = Based on actual meter reading.
This can be identified by the customer by having a look at the important message box, where we can see the bill is based on actual meter reading and your earlier estimated bill has been revised to give slab benefit resulting in the differential amount of ₹ XXXX
"Since we could not take the meter reading for the current month, the consumption has been estimated. Your bill shall be amended upon the availability of meter reading in the subsequent month"
The message gets printed under the important messages section.
Charges are levied on the consumers by the utility on the difference between lower assessment and actual consumption. This is a debit amount. It is calculated at 1 monthly SBI MCLR rate of 6.95% applied on the difference of actual and assessed bill amounts.
An Example is as follows:
a. Assessed bill for April 20 = ₹2000
b. Assessed bill date: 30.04.2020 Due Date: 21.05.2020
c. Paid on 20.05.2020 - ₹2000/-
d. Revised bill for April 20 = ₹2500/-
e. Revised Bill date: 28.05.2020
f. No. of days = (Revised bill date- Assessed bill date) so 28.05.20- 30.04.2020=28
g. Carrying cost = (2500-2000) * 6.95%* 28/365 = ₹2.67
Formula for carrying cost = (difference between actual & assessed bill) *6.95%*days/365
Charges payable by the utility to the consumer on the difference between excess assessment and actual consumption. This is a credit amount. It is calculated at 1 monthly SBI MCLR rate of 6.95% applied on the difference of actual and assessed bill amounts paid.
An example is as follows:
a. Assessed bill for April 20 = ₹2000/-
b. Date of the bill: 01.05.2020 Due Date: 21.05.2020
c. Amount paid on 18.05.2020- ₹1800/-
d. Revised bill for April 20 = ₹1500/-
e. Bill revision date: 28.05.2020
f. Difference between the assessed bill and revised bill = 2000-1500=500
g. Eligible amount for holding cost = c-d, i.e., 1800-1500=300
h. No. of days = (28.05.2020-18.05.2020) = 10 days
i. Holding cost = (g) * 6.95%* 10/365 = ₹0.57
Further, the following practice directions are issued by the Hon’ble Commission, on 09/05/2020, in respect of billing to electricity consumers during the lockdown period:
A. Fixed Charges Moratorium for Commercial & Industrial Consumers
For Industrial & Commercial consumers, the recovery of fixed/demand charges applicable for 3 months moratorium period is as follows:
a) To be recovered in equal interest-free instalments in the subsequent three billing cycles.
b) If you pay the entire amount of 3 months moratorium period upfront in a single payment, the rebate of 1% shall be given.
B. Assessed/Estimated Billing where actual meter reading is not available
For consumers, whose actual reading is not available, the assessed billing procedure is as follows:
a. Token amount (10% of the average energy consumption of past 3 months) to be billed to Industrial & Commercial premises that are under lockdown.
b. In case, the amount paid by you based on the assessed billing is higher than that payable as per actual reading (when taken), the holding charge (equivalent to 1-month MCLR rate of SBI as on billing date) on the excess amount paid shall be credited to the consumer.
c. In case, the amount paid by you based on the assessed billing is lower than that payable as per actual reading (when taken), carrying cost (equivalent to 1-month MCLR rate of SBI as on billing date) shall be levied on your account. To avoid carrying cost, you can voluntarily pay any amount over & above the assessed bill which would be adjusted when billing based on actual reading is undertaken post lockdown period.
C. Delayed Payment Charge (DPC)
1) If you have paid ≥ 80% of the bill amount, Delay Payment Charges (DPC) on the unpaid amount will be reduced to 50% E.g. if the bill amount is 2000/- & if the customer has paid >80% i.e. 1650 then DPC is charged as 0.65% (50% of normal charge of 1.25%) on the balance amount
So DPC would be (2000-1650) *0.65%= Rs. 2.19
2) In case the bill on actual reading (when taken) is lower than the assessed billed amount, DPC will be recomputed based on the actual bill. Any excess paid DPC will be refunded to you with a holding charge as mentioned in para B.
Through smart appliance usage and control of consumption and using the right appliances you can enjoy electricity usage in a controlled way. To take a survey of your energy consumption habits and to learn how your consumption units are linked to your usage, please visit this resource for guidance and tips.
https://www.adanielectricity.com/MoneySaver
If your mobile number is registered against your account, you would receive a soft copy of your bill over SMS. You can also access the bill copy via MyAccount on our website www.adanielectricity.com
You can register your mobile number by calling 19122 or you can log on to My Account and update your mobile number. On My Account, you can also choose the “Download Bill” option and get access to bill documents for up to 6 months. You can also access this service on the Adani Electricity Mobile App.
You can access Elektra on WhatsApp or adanielectricity.com and authenticate your registered mobile number, after which you will be able to access your bill copy.
For physical copies, you can approach the nearest Genius Pay Outlet, click here to know the outlet nearest to you.
https://www.adanielectricity.com/contact-us/our-genius-pay-centers