Billing FAQs

Frequently Asked Questions about Adani Electricity Bill

How can I pay my electricity bill online?

It’s very easy to pay your electricity bill online. You can either do it through Adani Electricity app or Adani Electricity website. If you only want to pay the bill, then you can do it through our Quick Bill Payment option. Just enter your Adani Electricity Consumer Account number and pay the bill in a few minutes. To access other services and benefits, you can log in to your Adani Electricity account and pay through Bills & Payments.

I have a billing complaint. What should I do?

Do not worry. Reach out to us and we'll help you. You can use one of our easy options to register your billing complaint.

  • Elektra, your digital assistant is available on our website to chat. Just click on it, select Complaint Registration, and follow a few simple steps to raise your billing concern.
  • Register your complaint through Help & Support > Register Complaint on the Adani Electricity website.
  • Please write to our Email Helpdesk at
  • You can reach us at our toll-free no. 19122 anytime.
  • Visit your nearest Customer Care Centre.

How can I get an electricity bill duplicate copy?

  • Go to the Adani Electricity website
  • Log in to My Account.
  • Click on 'Bills and Payments'.
  • Go to 'Download Bill'.
  • Select the month and click on Download to get your bill in PDF format.

How can I make an application for a Change of Name in the Electricity Bill?

  • Go to Change Name on the Bill under Services on the Adani Electricity website
  • Select the appropriate option for raising a new request or for checking status of the application.

What is an Estimated Bill?

In absence of actual reading, the units’ consumption is charged on the basis of estimation, based on the previous 3 months’ average. This bill is called an estimated bill. The message regarding the same gets printed under the “Important Messages” section of the estimated bill.

How is Estimated consumption calculated?

An Estimated bill is calculated on an average of the past 3 months:

Month Meter reading Unit
  • Jan (Actual)
  • 1500
  • 100
  • Feb (Actual)
  • 1700
  • 200
  • Mar (Actual)
  • 1850
  • 150
  • April (Estimated)
  • -
  • -

a. Per day estimated units = (Sum of consumption of Jan + Feb + Mar) / No. of billing days of these 3 months
b. Estimated units for month of April would be = Per day units (a) * No. of billing days of April

Why is an Estimated Bill sent to the customer?

If for any reason, the actual reading of the meter is not taken, in that case, the estimated bill is sent.
The reason for estimation could be any one of the following:
I. Inaccessible meter
II. Improper Reading display
III. Unavoidable circumstances like Covid-19 (pandemic)

Why does AEML have estimated bills?

Due to Covid-19 precautionary directives given by MERC, our Customer Care Centres /Bill Payment Centres/Meter Reading/Bill Distribution / Meter testing etc which require human interface had to be closed & only critical services like power supply restoration were in operation for your convenience. Due to this pandemic situation, reading for this lockdown period could not be taken and bills were charged on an estimation basis as per directives. However, we had taken utmost effort to take the readings wherever possible.

My Electricity bill looks high for this June? How is my electricity bill calculated?

  • Due to Covid-19 pandemic meter reading was discontinued and has been gradually resumed from June 2020 onwards.
  • As per MERC practice directions (click here to know more) we have billed you for the March & April billing cycles based upon your previous three months’ average consumption, which pertains to the winter months of December to February.
  • Upon obtaining the actual reading in June, the billing for the period has been amended and actual units have been uniformly allocated for the entire three-month period.
  • The estimated bills are then deducted from the actual billing for the period and the difference amount between actual and estimated bills is included.
  • Any payment made by you during the period is also adjusted while revising the billing for the period as per your actual reading.
  • Your May 2020 bill raised in June, therefore, includes the consumption of May 2020 as well as differential consumption over the estimation of March 2020 and April 2020.

This EB amount is too high for me, how do I clear this?

You can make part payments via or Adani Electricity Mobile App. You can also opt for credit card based EMIs via Billdesk gateway on and Adani Electricity Mobile App.

I have not used this much electricity, what can be done?

The amended bill is sent, once the correct reading is obtained and the necessary corrections have been made in the Bill.

What is Amended Bill?

An amended bill is essentially a corrected Bill that is sent to the customer post making necessary changes by comparing the previously recorded meter reading with the presently captured meter reading, calculating the billing as the difference of two actual readings.

When is an Amended Bill sent to the customer?

The amended bill is sent, once the correct reading is obtained and the necessary corrections have been made in the Bill.

Is an Amended Bill generated on basis of actual meter reading?

Yes, an amended bill is generated based on the actual meter reading obtained.

What is CAB- (Consolidated Amendment Bill)

Consolidated Amended Bill is an amendment procedure in which, units billed at different slabs for various successive months are consolidated & spread over the said months by applying slab rate.

What is Pro-cab (Proactive CAB)

If Readings are estimated in the earlier month and if actual reading is obtained in the current month, a consolidated amendment bill is raised. Based on the current actual reading, earlier units are prorated, and readings get revised to adjust slab benefit. This essentially means that the total actual consumption is spread across the estimation period for uniform distribution, so that all the consumption is not recorded in one bill, hitting the highest consumption slab and overall higher cost to the user.

What is a Revised Bill?

Revised Bill is the difference between the Estimated & the Amended Bill. The following is an illustration for reference:

Bill Month Old Unit Revised Unit Old amt Revised amt Diff amt
  • Mar-20
  • 166
  • 369
  • 1374.59
  • 3467.83
  • 2083.24
  • Apr-20
  • 160
  • 366
  • 1134.61
  • 2762.23
  • 1627.62
  • Total
  • -
  • -
  • -
  • -
  • 3720.62

Old Unit= Estimated (average of past 3 months)
Revised unit = Based on actual meter reading.

How can I identify that the subsequent bill is based on revised units?

This can be identified by the customer by having a look at the important message box, where we can see the bill is based on actual meter reading and your earlier estimated bill has been revised to give slab benefit resulting in the differential amount of ₹ XXXX

What message gets printed in the bill if the reading is estimated?

"Since we could not take the meter reading for the current month, the consumption has been estimated. Your bill shall be amended upon the availability of meter reading in the subsequent month"
The message gets printed under the important messages section.

What is Carrying cost?

Charges are levied on the consumers by the utility on the difference between lower assessment and actual consumption. This is a debit amount. It is calculated at 1 monthly SBI MCLR rate of 6.95% applied on the difference of actual and assessed bill amounts.
An Example is as follows:
a. Assessed bill for April 20 = ₹2000
b. Assessed bill date: 30.04.2020 Due Date: 21.05.2020
c. Paid on 20.05.2020 - ₹2000/-
d. Revised bill for April 20 = ₹2500/-
e. Revised Bill date: 28.05.2020
f. No. of days = (Revised bill date- Assessed bill date) so 28.05.20- 30.04.2020=28
g. Carrying cost = (2500-2000) * 6.95%* 28/365 = ₹2.67
Formula for carrying cost = (difference between actual & assessed bill) *6.95%*days/365

What is holding cost?

Charges payable by the utility to the consumer on the difference between excess assessment and actual consumption. This is a credit amount. It is calculated at 1 monthly SBI MCLR rate of 6.95% applied on the difference of actual and assessed bill amounts paid.
An example is as follows:
a. Assessed bill for April 20 = ₹2000/-
b. Date of the bill: 01.05.2020 Due Date: 21.05.2020
c. Amount paid on 18.05.2020- ₹1800/-
d. Revised bill for April 20 = ₹1500/-
e. Bill revision date: 28.05.2020
f. Difference between the assessed bill and revised bill = 2000-1500=500
g. Eligible amount for holding cost = c-d, i.e., 1800-1500=300
h. No. of days = (28.05.2020-18.05.2020) = 10 days
i. Holding cost = (g) * 6.95%* 10/365 = ₹0.57
Further, the following practice directions are issued by the Hon’ble Commission, on 09/05/2020, in respect of billing to electricity consumers during the lockdown period:
A. Fixed Charges Moratorium for Commercial & Industrial Consumers
For Industrial & Commercial consumers, the recovery of fixed/demand charges applicable for 3 months moratorium period is as follows:
a) To be recovered in equal interest-free instalments in the subsequent three billing cycles.
b) If you pay the entire amount of 3 months moratorium period upfront in a single payment, the rebate of 1% shall be given.
B. Assessed/Estimated Billing where actual meter reading is not available
For consumers, whose actual reading is not available, the assessed billing procedure is as follows:
a. Token amount (10% of the average energy consumption of past 3 months) to be billed to Industrial & Commercial premises that are under lockdown.
b. In case, the amount paid by you based on the assessed billing is higher than that payable as per actual reading (when taken), the holding charge (equivalent to 1-month MCLR rate of SBI as on billing date) on the excess amount paid shall be credited to the consumer.
c. In case, the amount paid by you based on the assessed billing is lower than that payable as per actual reading (when taken), carrying cost (equivalent to 1-month MCLR rate of SBI as on billing date) shall be levied on your account. To avoid carrying cost, you can voluntarily pay any amount over & above the assessed bill which would be adjusted when billing based on actual reading is undertaken post lockdown period.
C. Delayed Payment Charge (DPC)
1) If you have paid ≥ 80% of the bill amount, Delay Payment Charges (DPC) on the unpaid amount will be reduced to 50% E.g. if the bill amount is 2000/- & if the customer has paid >80% i.e. 1650 then DPC is charged as 0.65% (50% of normal charge of 1.25%) on the balance amount
So DPC would be (2000-1650) *0.65%= Rs. 2.19
2) In case the bill on actual reading (when taken) is lower than the assessed billed amount, DPC will be recomputed based on the actual bill. Any excess paid DPC will be refunded to you with a holding charge as mentioned in para B.

How do I control any further increase in my consumption?

Through smart appliance usage and control of consumption and using the right appliances you can enjoy electricity usage in a controlled way. To take a survey of your energy consumption habits and to learn how your consumption units are linked to your usage, please visit this resource for guidance and tips.

What if I haven’t received my bill?

If your mobile number is registered against your account, you would receive a soft copy of your bill over SMS. You can also access the bill copy via MyAccount on our website

How do I access my bill if my mobile number is not registered?

You can register your mobile number by calling 19122 or you can log on to My Account and update your mobile number. On My Account, you can also choose the “Download Bill” option and get access to bill documents for up to 6 months. You can also access this service on the Adani Electricity Mobile App.

Is there any other quicker way of accessing my bills?

You can access Elektra on WhatsApp or and authenticate your registered mobile number, after which you will be able to access your bill copy. For physical copies, you can approach the nearest Genius Pay Outlet, click here to know the outlet nearest to you.