Billing FAQs

Due to Covid-19 pandemic meter reading was discontinued and has been gradually resumed from June-20 onwards.

As per MERC practice directions (click here to know more) we have billed you for the interim two billing cycles based upon your trailing three months average consumption, which pertains to the winter period.

Upon obtaining the actual reading in June, the billing for the period has been amended and actual units have been uniformly allocated for the entire three-month period. This actual billing for the period is reduced by the estimated bills to provide the difference amount between actual and estimated bills.

Any payment made by you during the period is also adjusted while revising the billing for the period as per your actual reading.

Your May-2020 bill raised in June therefore includes the consumption of May-20 as well as differential consumption over estimation of March-20 and April-20.

You can make part payments via adanielectricity.com or Adani Electricity Mobile App. You can also opt for credit card based EMIs via Billdesk gateway on Adanielectricity.com and Adani Electricity Mobile App.

You have an option to send us your meter reading via email, WhatsApp (9594519122) or Elektra on our website. This will help us assess if your reading is correct and consumption in line with your reading. If the reading is correct, the amount is as per your unit consumption, if not, we will facilitate correction of such bills as per your actual consumption.

In absence of actual reading, unit’s consumption is charged on the basis of estimation, based on previous 3 months average. This bill is called estimated bill. The message regarding the same gets printed under “Important Messages” section of the bill.

Estimated bill is calculated on an average of past 3 months:

Month Jan (Actual) Feb (Actual) Mar (Actual) April (Estimated)
Meter reading 1500 1700 1850 ?
Unit 100 200 150 ?

a. Per day estimated units = (addition of consumption of Jan +Feb+ Mar)/ no of Billing days of these 3 months.

b. Estimated units for month April would be = Per day units (a) * no of billing days of April.

If for any reason, actual reading of the meter is not taken, in that case estimated bill is sent.

Reason for estimation could be as follows:
I. Inaccessible meter
II. Improper Reading display
III. Unavoidable circumstances like Covid-19 (pandemic)

Due to Covid-19 precautionary directives given by MERC, our Customer Care Centres /Bill Payment Centres/Meter Reading/Bill Distribution / Meter testing etc which require human interface had to be closed & only critical services like power supply restoration was in operation for your convenience. Due to this pandemic situation, reading for this lock down period could not be taken and bills were charged on estimation basis as per directives. However we had taken utmost effort to take the readings wherever possible.

An amended bill is essentially a corrected Bill which is sent to the customer post making necessary changes by comparing the previously recorded meter reading with the presently captured meter reading, calculating the billing as difference of two actual readings.

The amended bill is sent, once the correct reading is obtained and the necessary corrections have been made in the Bill.

Yes, amended bill is generated based on actual meter reading obtained.

Consolidated Amended Bill is an amendment procedure in which, units billed at different slabs for various successive months are consolidated & spread over the said months by applying slab rate.

If Readings are estimated in earlier month and if actual reading is obtained in current month, a consolidated amendment bill is raised. Based on current actual reading, earlier units are prorated, and readings gets revised to adjust slab benefit. This essentially means that the total actual consumption is spread across the estimation period for uniform distribution, so that all the consumption is not recorded in one bill, hitting the highest consumption slab and overall higher cost to the user.

Revised Bill is the difference between the Estimated & the Amended Bill. The following is an illustration for reference:

Bill Month Old Unit Revised Unit Old amt Revised amt Diff amt
Mar-20 166 369 1,374.59 3,467.83 2,083.24
Apr-20 160 366 1,134.61 2,762.23 1,627.62
Total         3,720.62

Old Unit= Estimated (average of past 3 month)

Revised unit = Based on actual meter reading

This can be identified by the customer by having a look at the important message box, where we can see the bill is based on actual meter reading and your earlier estimated bill has been revised to give slab benefit resulting in differential amount of Rs. XXXX

"Since we could not take the meter reading for the current month, the consumption has been estimated. Your bill shall be amended upon availability of meter reading in subsequent month"

The message gets printed under important messages section.

Charges are levied on the consumers by utility on difference between lower assessment and actual consumption. This is a debit amount. It is calculated at 1 monthly SBI MCLR rate of 6.95% applied on difference of actual and assessed bill amounts.

An Example as follows:
a. Assessed bill for April20 =2000
b. Assessed bill date : 30.04.2020 Due Date: 21.05.2020
c. Paid on 20.05.2020- amount 2000/-
d. Revised bill for April 20 = 2500/-
e. Revised Bill date: 28.05.2020
f. No of days = (Revised bill date- Assessed bill date) so 28.05.20- 30.04.2020=28
g. Carrying cost = (2500-2000) * 6.95%* 28/365= Rs. 2.67

Formula for carrying cost = (difference between actual & assessed bill) *6.95%*days/365

Charges payable by utility to the consumer on difference between excess assessment and actual consumption. This is a credit amount. It is calculated at 1 monthly SBI MCLR rate of 6.95% applied on difference of actual and assessed bill amounts paid.

Example is as follows:
a. Assessed bill for April20 =Rs.2000/-
b. Date of bill: 01.05.2020 Due Date: 21.05.2020
c. Amount paid on 18.05.2020- amt 1800/-
d. Revised bill for April 20 = 1500/-
e. Bill revision date: 28.05.2020
f. Difference between assessed bill and revised bill = 2000-1500=500
g. Eligible amount for holding cost = c-d I.e. 1800-1500=300
h. No of days = (28.05.2020-18.05.2020) =10 days
i. Holding cost = (g) * 6.95%* 10/365= Rs. 0.57

Further, the following practice directions are issued by the Hon’ble Commission, on 09/05/2020, in respect of billing to electricity consumers during lockdown period:

A. Fixed Charges Moratorium for Commercial & Industrial Consumers
For Industrial & Commercial consumers, the recovery of fixed/demand charges applicable for 3 months moratorium period are as follows: a) To be recovered in equal interest free instalments in subsequent three billing cycles.
b) If you pay the entire amount of 3 months moratorium period upfront in a single payment, the rebate of 1% shall be given.

B. Assessed/Estimated Billing where actual meter reading is not available
For consumers, whose actual reading is not available, assessed billing procedure is as follows:
a. Token amount (10% of the average energy consumption of past 3 months) to be billed to Industrial & Commercial premises that are under lockdown.
b. In case, the amount paid by you based on the assessed billing is higher than that payable as per actual reading (when taken), the holding charge (equivalent to 1-month MCLR rate of SBI as on billing date) on excess amount paid shall be credited to the consumer.
c. In case, the amount paid by you based on the assessed billing is lower than that payable as per actual reading (when taken), carrying cost (equivalent to 1-month MCLR rate of SBI as on billing date) shall be levied on your account. To avoid carrying cost, you can voluntarily pay any amount over & above assessed bill which would be adjusted when billing based on actual reading is undertaken post lockdown period.

C. Delayed Payment Charge (DPC)
1) If you have paid ≥ 80% of the bill amount, Delay Payment Charges (DPC) on unpaid amount will be reduced to 50% E.g. if the bill amount is 2000/- & if customer has paid >80% i.e. 1650 then DPC is charged as 0.65% (50% of normal charge of 1.25%) on balance amount
So DPC would be (2000-1650) *0.65%= Rs. 2.19
2) In case the bill on actual reading (when taken) is lower than the assessed billed amount, DPC will be recomputed based on the actual bill. Any excess paid DPC will be refunded to you with holding charge as mentioned in para B.

Through smart appliance usage and control of consumption and using the right appliances you can enjoy electricity usage in a controlled way. To take survey of your energy consumption habits and to learn how your consumption units are linked to your usage, please visit this resource for guidance and tips.

https://www.adanielectricity.com/MoneySaver

If your mobile number is registered against your account, you would receive a soft copy of your bill over SMS. You can also access the bill copy via MyAccount on our website www.adanielectricity.com.

You can register your mobile number by calling 19122 or you can log on to My Account and update your mobile number. On My Account you can also choose the “Download Bill” option and get access to bill documents up to 6 months. You can also access this service on the Adani Electricity Mobile App.

You can access Elektra on WhatsApp or adanielectricity.com and authenticate your registered mobile number, after which you will be able to access your bill copy.

For Hard copies you can approach the nearest Genius Pay Outlet, click here to know the outlet nearest to you.

https://www.adanielectricity.com/contact-us/our-genius-pay-centers